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Business IT

 
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Soft Sell aims to provide our clients with exceptional “one-stop-shop” assistance and support on all aspects of your IT systems.

Here at Soft Sell we provide professional, effective and reliable maintenance and support services to our business partners. When it comes to IT you can rely on our immediate response and high quality service whenever you experience problems with your computer network. You can sign up for any of our monthly maintenance contracts. We will not only keep your systems running smooth, but also proactively look at ways of improving your IT infrastructure.

All our highly skilled engineersare fully DBS checked and you can expect nothing less than a friendly, helpful, professional service with an excellent level of support to give you extra peace of mind that your IT is in good hands.

Service Level Agreements

  • Soft Sell offers various Business SLA packages for both private and public organisations. Your IT Support Contract can be    tailored to exactly what you require, as part of our standard agreement key services include:
  • Soft Sell cover all your business IT Support, so all your desktops, laptops, servers, printers and mobile devices.
  • Web based ticket system for fault logging and monitoring
  • Telephone & remote support and monitoring
  • Routine maintenance and repairs (labour only) & reconfiguration of all existing hardware
  • Full audit of your organisation IT equipment
  • Regular meetings to review your organisation’s IT Support Contract to ensure you are still getting best value for money
  • IT advice and consultancy on expansion, performance and procurement
  • to existing hardware
  • Internet & Network infrastructure support and advice
  • All Soft Sell IT technicians are DBS Enhanced checked, experienced professional, knowledgeable, friendly and always keen to help and advise
  • Software licence and asset management
  • Dedicated team of staff for any sales and customer service enquiries

Managed ICT Services

  • Flexible support packages
  • Pay As You Go available by the hour or by the day options available
  • Cover IT Staff absences such as leave or holidays
  • Reduced IT costs
  • All aspects of IT covered
  • IT planning and development
  • Infrastructure advice
  • All Soft Sell engineers are DBS checked & Microsoft qualified

Remote Management

An important part of your IT infrastructure &support, Remote Monitoring can make all the difference when trying to resolve issues quickly and efficiently. It can determine simple performance issues and system requirements to identifying the need for a complete system reconfiguration. Real-time 24×7 monitoring provides peace of mind that key infrastructure components are operating reliably.

Remote Monitoring is completely secure whether on one or over multiple sites and undertaken by our Microsoft Certified Engineers. If we need to gain access to a PC or Server to assess a problem, it is done securely through VPN login with comprehensive login areas and encrypted passwords.

Monitoring undertaken on our support contracts has uncovered many issues such as backup and storage warnings which have been red-flagged and a new hard drive can be ordered and an engineer on their way before you even recognise that there is a problem. Remote Monitoring takes the pressure off your day-to-day management of IT resources and allows us to create a stable environment in which you can work completely reassured. Remember, our Helpdesk is always on hand, just in case.

 

Copyright © 2017 Soft Sell ICT Solutions. All rights reserved.

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